Live chat for auto dealers gets an upgrade

15 Jul 2009

ActivEngage provides proactive live chat with business intelligence for auto dealer Web sites. Enhancements just released were created at the request of auto dealers, and a study of consumer trends. The new version enables even more personalized communication with consumers, enhanced efficiency in lead management and consolidated reportin



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Sharon Hill

Sharon Hill has been a senior writer / analyst with the AIM Group since 2004, except for a two-year time-out to serve as sales and marketing manager for Suburban Newspapers of America. She worked at newspapers in California, the Carolinas and Indiana as a classified advertising sales supervisor and manager, and in newspaper circulation in Alaska. At the SNA, she was responsible for bringing in new members; lining up exhibitors, and helping develop programs for the classified conference and the classified alliance. She is also co-author of “Implementing and Managing Telework: A Guide for those who make it Happen” (Praeger Press) and a prolific blogger and social media user. She is based in Phoenix.