Reputation management focus of next BIA Kelsey conference, webinars
by Jim Townsend
05 Oct 2009
How's your ERPM?
It sounds like something for which you'd need bicarbonate. What you need is reputation management.
ERPM stands for E-mail, Reputation and Presence Management, which BIA Kelsey predicts will grow from a $460 million industry to a $3.1 billion industry by 2013, as more companies -- especially small- and medium-sized businesses -- realize the need to track what consu