Contrary to Popular Perception, Consumers Say Upselling of “Unnecessary” Work by Auto Dealers is Rare

11 Mar 2011

* **J.D. Power and Associates Reports:* *Contrary to Popular Perception, Consumers Say Upselling of “Unnecessary” Work by Auto Dealers is Rare* *Lexus Receives an Award in Customer Satisfaction with Dealer Service for a Third Consecutive Year, While MINI Ranks Highest among Mass Market Brands* * * *WESTLAKE VILLAGE**, Calif.**: 11 March 2011 *— D


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